What is Digital Support for Carers?
Digital Support for Carers (DSC) is is a delivery model that identifies, assesses and supports unpaid carers whilst accessing up-to-date information relevant to their concerns. The DSC model has been developed with the focus being on utilising integrated IT systems and the power of AI. The result, we believe, is an effective pathway for carer related organisations to adopt in achieving their aims in supporting unpaid carers in their local area.
The Carer Population is Evolving
It is important to recognise how the carer population is evolving over the next five years, and how this will increase the burden on carer organisations to meet the demands in your area whilst working within tighter financial constraints.
The profile of carers is evolving, with the most rapidly expanding demographic being those within working age. This shift inevitably influences how information is sought and consumed, as more individuals turn to mobile devices or tablets for access to resources and support.
Additionally, the need for flexibility means that this information is increasingly accessed outside of traditional working hours, reflecting the lifestyle adjustments that many working-age carers are making to balance their responsibilities.
This emphasises the importance for carer organisations to embrace a digital transformation in their operational methods, moving away from conventional practices to meet the evolving needs of their clients.
Being Aware of the Competition
We recognise the pressures that you, as carer organisations are under. Facing competition from more light-touch, mobile app based solutions for carer services contracts coming up for retender, whilst continuing to deliver a high quality service.
This highlights the necessity of adopting a more deliberate and thoughtful strategy when determining the optimal ways to allocate finite resources as you navigate the complexities of re-entering the tender process for your current contract.
Digital Support for Carers: Key Principles
Through our extensive experience working with our clients, we have devised a forward-thinking methodology that harmoniously integrates a wide range of software and technology solutions, including Artificial Intelligence, to ease the workload on staff by automating activities that would normally require manual input.
This methodology encompasses six key areas listed below:
Identification
Targeted, paid online marketing to identify people who do not see themselves as carers, would be the advised option given how information is consumed digitally.
Appropriate online literature engaging with professional stakeholders who encounter carers through their work.
Referrals & Registrations
Self-registrations being received from carers, should enable them to go through the Assessment stage.
Assessment
For those carers preferring for an assessment with a staff member, the ability to book online eliminates the need to call for an appointment.
Support Planning
Access to Current Information
As carer’s needs evolve, ensuring that they have access to current and relevant information is paramount. Utilising a more Artificial Intelligence driven approach avoids the need for traditional web pages that need regular reviewing.
Data-Driven Decision Making
Strategic decisions are best, based on a data driven approach. It is important that data collected is maximised to ensure mistakes resources are maximised.
Providing local authorites with the right type of analysis can only strengthen relationships.
Digital Support for Carers Survey
To understand how your organisation currently supports carers, we have developed a survey to help us understand what processes and online platforms you currently have in place. The survey helps you let us know what areas you may like our support in implementing.
We appreciate you taking the time in completing our survey, and in return we are offering an opportunity to book a FREE 2 hour Consultation which you can book online. Details on how to book will be sent after receipt of your completed survey.
You can access it by clicking on Digital Support for Carers Survey.